Refunds & complaints policy

Digital downloads

Due to the nature of this product type, refunds cannot be offered.

Cancellation of orders

As a consumer you have a statutory right to cancellation under the Consumer Contracts Regulations 2013. Please email us within 14 days of your purchase if you wish to cancel your order, but please be aware that it we aim to dispatch products within 72 hours.

Email: [email protected]

Returns of physical products

For returns, if you believe your order is faulty or has not been delivered correctly, it would assist in dealing with your issue if you contact us within 14 days. To be eligible for a return, the item must be unused and in the same condition that you received it.

Email: [email protected]

Conditions of return

Buyers are responsible for return postage costs unless the item is faulty. If unwanted items are not returned in their original condition, the buyer is responsible for any loss in value.

None of these terms seek to affect or limit a consumer’s statutory rights.

Complaints policy

If you are dissatisfied with any aspect of our service/products, please get in touch immediately with Claire Hall at [email protected] and we will do our very best to resolve the matter. We will commit to responding to all enquiries as soon as possible and always within 10 working days.

Privacy policy

For full details about how your personal data is collected and used please read our privacy policy.